Exchange and return

Deadlines for exchanges and returns:

The deadline for exchanging or returning is up to 7 (seven) days after receipt of the order.

Within this period, we ask that you send an email to loja@brasilridestore.com.br stating your desire to exchange or return.

In the subject of the e-mail, please place an exchange order (order number) or return order (order number) to speed up the process.

The refund of the full purchase price will be made by deposit in a current account.


Procedures for switching:

We accept exchanges only for parts UNUSED, WITH THE LABEL ATTACHED, PACKAGES AND ACCESSORIES THAT ACCOMPANIED THE PRODUCT ORIGINALLY.

You can exchange for any product on the site and if there is a difference in value, we create a purchase voucher for the value of the product (s) purchased so that the customer can make a new purchase on the site, which can be for the same product in other numbering, or any other item of your preference, this voucher will be valid for 1 week for use from the date it was generated.

The exchange is made by the Post Office and in this case you need to send it back to the address below and we recommend that you insure the value of the part in case of loss or theft (costs approximately R $ 1.00).

Shipping costs here and shipping back to you we will pay, even if you want to include more products the shipping will be on us! This is only for the first exchange, if others are requested later, the return shipping is at the customer's expense.

Please send, along with the merchandise, the FISCAL NOTE of purchase.

As soon as we receive your return, we will carry out the process of sending your exchange within 1 to 15 business days.


Return procedures:

We accept return only of UNUSED part, WITH THE LABEL ATTACHED, PACKAGING AND ACCESSORIES THAT ACCOMPANIED THE PRODUCT ORIGINALLY.

Please send the FISCAL NOTE along with the item and notify the return by e-mail. The return shipping cost is at our expense, whether a full or partial return, that is, some parts of the order.

If you want to choose to exchange for any other part of the site, just let us know by e-mail (br@brasilridestore.com.br).